Returns & Exchanges
At Troovy Foods, we prioritize the health and satisfaction of our customers with our premium food products. Due to the perishable nature of our items, we offer a dedicated resolution process for any goods that arrive damaged or do not meet our quality standards.
Inspect Your Order
Upon delivery, please examine your package immediately to ensure all items are present and the vacuum seals remain intact.
Contact Support
If you receive a damaged or incorrect item, email our support team within 48 hours of delivery with your order number and clear photos of the product.
Verification Process
Our quality assurance team will review your claim within 2 business days to verify the issue and determine the eligibility for a replacement or refund.
Resolution
Once approved, we will either ship a fresh replacement at no extra cost or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing